Frequently Asked Questions
What deposit will I be required to pay to secure my booking?
A non-refundable deposit of 25% of the full cost of accommodation is required to confirm the booking.
When will my balance be due?
The balance is due 8 weeks prior to departure. In the case of the booking being made 8 weeks before departure or later, the total cost of accommodation is required. Reservations will only be held for 7 days to enable the client to submit their payment. If the balance payment is not received within 8 weeks of travel, this will be interpreted as breach of contract and the client will forfeit the accommodation. In those circumstances the deposit will be forfeited and the balance of the full cost of the accommodation will be due.
What happens if I cancel my booking?
The client may give notice in writing to us to cancel their booking at any time. In the event of cancellation after the booking has been confirmed, the following cancellation charges are payable: All cancellations – forfeit of deposit / More than 56 days prior to departure – 50% of total cost / Less than 56 days prior to departure – 100% cost We strongly recommend that you take out insurance cover at the same time as booking the accommodation.
How long is my quote valid for?
Quotations are subject to availability unless advised otherwise at time of quoting. If an ‘option’ is placed on a villa, this will be valid for a 24 hour period unless otherwise stated. Please note there is a possibility that elements of your quotation may change and therefore your price for accommodation is subject to reconfirmation at the time of booking. Please see our terms and conditions for further information.
Will I be required to pay a refundable damages deposit for our booked property?
Yes, this will be paid 10 days prior to your arrival at the accommodation. All privately owned accommodation requires a damages deposit, which must be paid before access to the property will be given. The cost of any damages will be deducted from the damages deposit before it is returned. Refund of the damages deposit will be two weeks after the property has been vacated.
Are there any extra charges that I might have to pay?
Pool heating, air conditioning, welcome packs and bookable extras (cots, beds, high chairs, etc) are chargeable items unless specified otherwise and will be classed as utilities.
When will I receive my booking confirmation?
Once we have received you deposit payment, we will send you your booking confirmation via email.
What time are we able to arrive and do we need to depart the accommodation?
Access to your holiday property is from 4pm on the day of arrival and clients must vacate by 10.00am on the day of departure unless prior arrangements have been made.
What services will be provided with our accommodation?
This will vary by each property, however you can expect that you will receive a maid service at least once per week as a minimum (size of property dependent) and you may also have pool maintenance and gardening.
Can I book my car hire or airport transfers through you?
We have some fantastic contacts for both transfers and car hire, so please ask for information upon making your booking. Please note that taxis are reasonably priced and freely available at the airport for those who do not wish to hire a car.