Terms and conditions of booking
PLACING A BOOKING (EITHER VERBALLY OR IN WRITING) DENOTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
In these Terms and Conditions of Booking “we” and “us” mean Lischa Limited, a company incorporated in England and having it’s registered office at Tamarind, Brackenhill, Caythorpe, Notts. NG14 7EF trading as Discover the Real Algarve and “our” shall be construed accordingly.
A non-refundable deposit of 25% of the full cost of accommodation is required to confirm the booking. The balance is due 8 weeks prior to departure. In the case of the booking being made 8 weeks before departure or later, the total cost of accommodation is required. Reservations will only be held for 7 days to enable the client to submit their cheque. If the balance payment is not received within 8 weeks of travel, this will be interpreted as breach of contract and the client will forfeit the accommodation. In those circumstances the deposit will be forfeited and the balance of the full cost of the accommodation will be due.
The client may give notice in writing to us to cancel his booking at any time. In the event of cancellation after the booking has been confirmed, the following cancellation charges are payable:
ALL CANCELLATIONS – forfeit of deposit; MORE THAN 56 DAYS PRIOR TO DEPARTURE – 50% of total cost; LESS THAN 56 DAYS PRIOR TO DEPARTURE – 100% Of cost. WE STRONGLY RECOMMEND YOU TAKE OUT INSURANCE COVER AT THE SAME TIME AS BOOKING THE ACCOMMODATION.
If you have not arrived 24 hours after the due arrival date then, unless we have been advised of a new arrival date for the booking we reserve the right to treat your non-arrival as a cancellation by you. In this event the cancellation provisions referred to above will apply.
The accommodation provided for a booking is for the use of the clients listed on the booking form. Subletting, sharing or assignment is prohibited. In the unlikely event we are informed the accommodation booked is not available, every effort will be made to offer comparable or better accommodation than that booked. All damages and breakages should be notified to the resort/management company and payment made before departure. Failure to do so will result in the payment for such items being deducted from the damages deposit (if applicable) or an invoice being forwarded to the client for payment. We cannot be held responsible for any events which happen outside of the rented accommodation.
Our services and obligations
The services that we supply consist of facilitating your booking of accommodation and services provided by third party suppliers. The product and services they supply are detailed in any brochures or marketing literature that is published in correspondence submitted to you.
We accept no responsibility or liability for:
- Any failure or delay on the part of any third party supplier in providing the accommodation or services to the client where the clients booking has been properly processed by us;
- Any acts or omissions of third party suppliers in the course of delivery of such accommodation or services; or
- Any failure by us to complete bookings where that failure is due to circumstances beyond our control.
In making any bookings we will be acting as agent for the third party supplier concerned. The onus rests on the client to carefully check and correct any mistakes in your booking request and in any confirmation thereof received from the third party supplier via us.
Supply of accommodation and services by third party suppliers
When we make bookings with third party suppliers, we are acting as a booking agent for such suppliers. We cannot be held responsible for those third party suppliers.
We will not be liable for any loss or damage of any kind which may arise from your use or consumption of or inability to use or consume accommodation and services provided by third party suppliers.
If a client has any reason for complaint, he should contact the resort/management company whilst in the property, who will endeavour to put right any shortcomings. If satisfaction is not obtained from the resort/management company, please notify us on 00 44 115 966 3661 and we will endeavour to resolve the matter to the best of our ability.
Damages deposits and utilities
All privately owned accommodation requires a damages deposit, which must be paid before access to the property will be given. The cost of any damages will be deducted from the damages deposit before it is returned. Refund of the damages deposit will be two weeks after the property has been vacated. Unless stated otherwise, any and all costs for heating, electricity and telephone etc. (where applicable) will be charged locally and be paid by the client before departure. However, utility charges may be deducted from the damages deposit before the balance is returned. Pool heating, air conditioning, welcome packs and bookable extras (cots, beds, high chairs, etc.) are chargeable items unless specified otherwise and will be classed as utilities.
Access to your holiday property is from 4pm on the day of arrival and clients must vacate by 10.00 am on the day of departure unless prior arrangements have been made.
Transfers from the airport are not provided as most clients prefer to hire a car and make their own way. Assistance with car hire is available from us. Taxis are reasonably priced and freely available at the airport for those who do not wish to hire a car.
We will use our best endeavours to provide the booked accommodation as described in this publication, but will not be responsible if unable to do so. We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, resulting from events beyond our or a suppliers reasonable control including but not limited to acts of God, strikes, lock-outs or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
Payment by Sterling cheques should be made payable to LISCHA LIMITED. Credit card bookings can be accepted at a levy of 3% of the value of the transaction. Debit cards shall not be charged such a levy.
Legal claims and jurisdication
The clients booking request and the contract between the client and us is subject to the law of England and the client irrevocably submits to the exclusive jurisdiction of the courts of England. If the client is not located in England, we will not be liable for any breach of any foreign legislation, code or directive as a result of the client using the services offered by us or purchasing any of the accommodation or services of third party suppliers made available through us.